Custom Sword Consulting Service Policy
Customized Sword Consultation Service Policy for Master Guidance
Our consultation service was created to offer a unique experience, aligning each client’s individual preferences and desires with the talent of our master swordsmiths. To ensure the best experience and full transparency, we present below the guidelines that govern this service.
1. Consultation Details
This is not a physical product, but a separate service designed to structure the ideal configuration of a personalized sword according to the client’s individual vision.
The amount invested in the consultation is not related to the price of any potential sword purchase made before, during, or after the consultation.
The consultation does not require the purchase of the sword from our store. However, the inspirations and recommendations provided will be based on the ornaments and configurations available in our existing projects, as references of our craftsmanship.
The final proposal will cover all essential aspects, such as blade type, fittings, weight, balance, and aesthetics.
A detailed report will be provided to the client explaining the decisions made and how they align with the stated preferences.
2. Project Review
The client is entitled to one (1) free revision after the delivery of the initial project.
The request for revision must be made within seven (7) calendar days after the initial report is sent.
The revision may include adjustments to visual elements, ornament details, and general preferences, as long as they are technically feasible.
3. Approval Process
After the revision, the client must confirm the final approval of the project.
Once the project is approved, the client may proceed to request execution at the forge if they decide to move forward and commission the custom-made sword.
4. Delivery Timeframe
The timeframe for delivering the initial consultation project is up to ten (10) business days after payment confirmation.
If the client requests a revision of the delivered project, a new period of up to ten (10) business days will begin for the revised version.
Thus, the total timeframe may extend to up to twenty (20) business days, considering a possible revision request.
5. Cancellation and Refund Policy
The client may request cancellation of the consultation before the delivery of the initial report to receive a full refund.
After the delivery of the initial report, cancellation will no longer be possible, due to the personalized work already completed.
6. General Considerations
All recommendations made during the consultation take into account the expertise of our specialists and the information provided by the client.
The quality and authenticity of the materials proposed in the project are guaranteed.
Custom projects that proceed to the forge may have certain technical limitations depending on the client’s specific requests.
We thank you for your trust in our consultation service. Our mission is to ensure that each project is unique and fully meets the expectations of our clients. For further information or inquiries, please contact our team.
With reverence,
Shotokann Team