Refund & Returns Policy – Shotokann Arts and Crafts

Thank you for choosing Shotokann Arts and Crafts.

We are committed to providing carefully selected Japanese-inspired craftsmanship, distinctive collector pieces and a reliable shopping experience.

If you are not completely satisfied with your purchase, our return and refund policy is outlined below.

1. Return Period

Customers may request a return within 7 calendar days of receiving their order, subject to the conditions of this policy and applicable consumer protection laws.

Where local consumer protection laws provide a longer mandatory return or withdrawal period, the legally required period will apply.

To request a return, please contact us at:

service@shotokann.com

Please include your order number, the reason for the return and, when relevant, photographs of the item.

2. Return Eligibility

To qualify for a return due to a change of mind:

• The item must be unused and in its original condition.

• All original components, accessories and documentation must be included.

• The original packaging must be preserved.

• Proof of purchase must be provided.

Items showing signs of use, improper handling, unauthorized modifications or damage caused after delivery may not qualify for a full refund, subject to applicable consumer protection laws.

3. Customized and Made-to-Order Items

Certain products may be individually customized or manufactured according to the customer's specifications, including personalized emblems, colors, finishes and other requested details.

Where permitted by applicable law, customized or clearly personalized items are not eligible for returns or refunds due to a change of mind once production has begun.

This restriction does not affect the customer's legal rights if an item arrives defective, damaged, incorrect or materially different from the agreed specifications.

4. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or different from the item originally purchased, please contact us as soon as possible.

To help us assess the situation, please provide:

• Your order number.

• Photographs or videos showing the issue.

• Photographs of the external packaging, when relevant.

• A brief description of the problem.

We will review the situation and provide appropriate assistance, which may include repair, replacement, partial refund or full refund, depending on the circumstances and applicable consumer protection laws.

For damage during transportation, please retain the original packaging until the matter has been resolved.

5. Sale and Promotional Items

Products purchased during promotional campaigns or at discounted prices remain subject to applicable consumer protection laws.

A discounted price does not eliminate the customer's legal rights regarding defective, damaged or incorrectly supplied items.

6. Return Shipping

Before sending any item back, customers must contact us to receive return authorization and shipping instructions.

For returns due to a change of mind or personal preference, the customer is responsible for all return shipping costs, including appropriate packaging, transportation and insurance.

Due to the size, weight and value of certain collector pieces, we recommend using a fully trackable and insured international shipping service.

For defective, damaged or incorrectly supplied items, return shipping arrangements and costs will be handled in accordance with applicable consumer protection laws.

Any return shipping costs for which the customer is responsible will be communicated before the return is arranged.

7. Refund Process

Once the returned item has been received and inspected, we will notify the customer of the outcome.

If the refund is approved, it will be issued to the original payment method.

Refunds will be processed within 14 calendar days where required by applicable law, or otherwise within a reasonable processing period following approval.

Depending on the payment provider or financial institution, additional time may be required for the funds to appear in the customer's account.

8. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT and other charges imposed by the destination country.

These charges are generally the responsibility of the recipient, unless otherwise stated at checkout or required by applicable law.

Refunds issued by Shotokann Arts and Crafts do not automatically include customs duties, import taxes or other government charges paid directly to local authorities.

Customers should contact their relevant customs authority to determine whether such charges may be recoverable.

9. Missing or Delayed Refunds

If you have not received an approved refund, please:

1. Check your original payment account.

2. Contact your payment provider or financial institution.

3. If the refund is still missing, contact us at service@shotokann.com.

Our team will assist you in checking the refund status.

10. Contact Information

For questions regarding returns, refunds or order assistance, please contact:

Shotokann Arts and Crafts

Email: service@shotokann.com

We appreciate your trust in Shotokann and remain committed to providing attentive support before, during and after every purchase.

This policy does not limit or replace any mandatory consumer rights granted under the laws applicable to your purchase. Where local consumer protection laws provide greater rights, those laws will prevail.