Shipping Policy for Shotokann

1. Introduction

At Shotokann, we are committed to delivering handcrafted products safely and professionally to customers worldwide. This Shipping Policy explains how our international shipping process works, including production times, delivery estimates, shipping fees, and customs procedures.

2. Shipping Costs

Shipping costs are calculated at checkout based on the destination country, package size, weight, and carrier availability.

International shipping fees are not included in the product price unless explicitly stated during checkout or promotional campaigns.

All shipments include tracking information. Shipping insurance may be included depending on the selected carrier and destination.

3. Production and Shipping Process

Many of our products are handcrafted or made to order. Production times may vary depending on the product model, customization requests, and workshop demand.

After production is completed, the order is prepared and shipped using the most appropriate international carrier available at the time.

Once the order has been dispatched, customers will receive a tracking number by email.

4. Estimated Delivery Time

Estimated international delivery times generally range between 10 to 30 business days after production is completed.

Please note that delays may occur due to:

• customs inspections
• local carrier delays
• weather conditions
• holidays
• international logistics issues

Delivery times are estimates and cannot be guaranteed.

5. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or local government fees depending on the destination country.

These charges are the responsibility of the customer and are not included in the product or shipping price unless explicitly stated otherwise.

Shotokann provides the necessary shipping documentation to support customs clearance.

6. Delivery Address Responsibility

Customers are responsible for providing accurate and complete shipping information during checkout.

Shotokann is not responsible for failed deliveries caused by incorrect or incomplete address information submitted by the customer.

If you need to request an address change, please contact us as soon as possible before the order is shipped.

7. Delivery Issues and Support

If your order has not arrived within the estimated delivery timeframe, please contact our support team for assistance.

In cases involving lost or damaged shipments, we will evaluate the situation and work toward an appropriate solution, which may include carrier claims, reshipment, or refunds when applicable.

8. Contact Information

If you have any questions regarding shipping, tracking, or delivery, please contact us:

Email: service@shotokann.com

Website: Shotokann.com